Shipping Policy

Last updated: August 20, 2026

Where we ship

We ship across the European Union, plus the United Kingdom, Switzerland, Norway and Iceland. All prices are shown and charged in euro.

Order processing

Orders are processed within 1-3 business days (Monday to Friday, excluding holidays). Orders placed after 15:00 CET begin processing the next business day. You receive a confirmation email with tracking as soon as your order ships.

Delivery times and cost

Standard - 7-14 business days - free over €35, otherwise €4.95
Expedited - 4-8 business days - €12.95

These windows are in addition to processing time. They are realistic ranges based on how our fulfilment network actually performs, not optimistic marketing figures.

If we miss the window - your right to cancel

If we cannot ship within the delivery window stated at the time of your order, we will contact you before that deadline and give you either a definite revised date or notice that we cannot provide one. You may then accept the delay or cancel for a full refund. Under EU consumer law, where we fail to deliver within the agreed period and do not deliver within an additional reasonable period you set, you are entitled to terminate the contract and receive a full refund without undue delay.

Where we ship from

We do not operate our own warehouse. We work with vetted manufacturers and fulfilment partners, and your order ships from whichever facility holds the item - within the EU or from Asia. This is how we keep prices low, and it is also why delivery takes longer than a domestic retailer. We prefer to state that plainly rather than surprise you after checkout.

Split shipments

Because different facilities specialise in different products, items in one order may ship separately so each leaves as soon as it is ready. You are never charged extra for a split shipment. Each parcel has its own tracking number, and remaining items typically arrive within 3-5 days of the first.

Tracking

Your tracking number is emailed when the parcel leaves the facility. The first carrier scan can take 3-5 business days to appear. International parcels also commonly show no movement for 5-10 days between the export scan and the first import scan in your country - this is normal transit, not a lost parcel. If tracking shows no movement at all for 12 business days, contact us and we will open an investigation with the carrier.

Customs, duties and import VAT

We ship DDP (Delivered Duty Paid). Import VAT and any customs duties are included in the price you pay, declared through the EU Import One-Stop Shop where applicable. You will not be asked to pay a fee on delivery. If a carrier bills you anyway, send us the invoice and we will reimburse you in full.

Incorrect or incomplete addresses

Please check your address at checkout. We can amend an address only before the parcel ships. Parcels returned to sender because of an address error can be reshipped once you confirm the correct address; reshipping in that case is charged at cost.

Lost or damaged parcels

If a parcel is confirmed lost by the carrier, or arrives damaged, contact us within 30 days of the shipping date with photos where relevant. We will send a free replacement or refund you in full.